Privacy Policy
Thank you for visiting our website. Muzariri Penny is committed to providing you with quality legal services and we have prepared this Privacy Policy to inform you of how we may collect, use and disclose your Personal Information.
At Muzariri Penny, we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).
By submitting your Personal Information (as defined below) to us, you acknowledge that you have read and agreed to the collection, use, disclosure, and management of your Personal Information as set out in this Privacy Policy.
Collection of Personal Information
Personal Information is any information or opinion about an identified individual, or an individual who is reasonably identifiable. Examples of Personal Information we may collect include your name, address, email address, phone number, and facsimile number.
We collect Personal Information directly from you in various ways, including:
- In person through our staff;
- When you engage or enquire about our services;
- Via our website, smartphone applications, social media pages, and phone calls; and
- Through surveys or feedback forms.
We may also collect Personal Information from third parties where authorised or required by law.
Please note that we do not guarantee the privacy practices of any third-party websites linked to our platforms.
Purpose of Collection, Use and Disclosure
We collect, hold, use and disclose Personal Information for legitimate purposes including:
- Providing our services (or those of an authorised third party) to you;
- Communicating information about our products, services, and third-party offerings that may be of interest to you;
- Maintaining the safety and security of our operations; and
- Managing our internal administration, research, planning, marketing, and development activities.
We may also use your Personal Information for secondary purposes that are directly related to the primary purpose of collection, where you would reasonably expect such use or disclosure.
Disclosure to Third Parties
We may disclose your Personal Information to third parties in connection with the purposes set out above, including:
- Service providers who assist us in operating our business;
- Third-party providers offering relevant products or services; and
- Where required or authorised by law.
Access, Correction and Complaints
You may request access to the Personal Information we hold about you or request corrections to that information, subject to exceptions allowed by law.
If you believe we have breached your privacy or the APPs, please contact us in writing. We will investigate and respond in accordance with our complaints process.
Marketing and Opt-Out
We may use your Personal Information to contact you about products, services or events we believe may be of interest to you. You may opt out of receiving marketing communications at any time by contacting us in writing or using the unsubscribe link in our emails.
Further Information
When collecting Personal Information, we will, where appropriate and possible, explain why we are collecting it and how we intend to use it. For more information about how we manage privacy, please contact us at: admin@muzariripenny.com.au.
Direct Marketing
We may use your Personal Information, such as your name, email address and telephone number, to send you information about our products, services, promotions or events that we believe may be of interest to you.
Where required by law, and where practicable, we will provide you with the option to opt out of receiving these communications at the time of collection and in each marketing communication.
You may opt out of receiving direct marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly. We will action your request promptly and will no longer send you marketing material once you have opted out, unless you subsequently opt back in.
Third Parties
Where it is reasonable and practicable to do so, we will collect your Personal Information directly from you. However, in certain circumstances, we may collect Personal Information from third parties, such as service providers, publicly available sources, or other individuals or organisations authorised to disclose information to us.
If we receive Personal Information about you from a third party, we will take reasonable steps, in accordance with APP 5, to notify you or otherwise ensure you are made aware of the information we have received, the circumstances of the collection, and how we will handle your Personal Information, unless it is obvious from the circumstances that you are already aware.
Disclosure of Personal Information
Your Personal Information may be disclosed in various circumstances, including:
- To third parties where you have provided your consent; and
- Where required or authorised by law.
We may also disclose your Personal Information to trusted third parties who assist us in providing our services to you. These may include IT service providers, marketing agencies, legal and professional advisers, data storage providers, or contractors engaged by Muzariri Penny.
These third parties will be granted access only to the Personal Information necessary for them to deliver their services to us or to you. We take reasonable steps to ensure that such organisations are bound by confidentiality and privacy obligations to protect your Personal Information.
Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as from unauthorised access, modification or disclosure. This includes implementing physical, electronic, and managerial safeguards such as secure data storage systems, restricted access, and confidentiality agreements.
When your Personal Information is no longer required for the purpose for which it was collected (including any legal or regulatory obligations), we will take reasonable steps to destroy it or de-identify it permanently.
Access to Your Personal Information
We take reasonable steps to ensure that the Personal Information we collect, use, and disclose is accurate, up to date, and complete. You have the right to request access to the Personal Information we hold about you and to request its correction, subject to certain exceptions permitted by law.
If you wish to access or correct your Personal Information, please contact us at: admin@muzariripenny.com.au.
We will not charge a fee for processing an access or correction request. However, we may charge a reasonable administrative fee for providing you with a copy of your Personal Information.
To protect your privacy, we may require you to verify your identity before we provide access to, or make changes to, your Personal Information.
Maintaining the Quality of Your Personal Information
We are committed to ensuring that the Personal Information we hold about you is accurate, complete, and up to date. We take reasonable steps to maintain the quality of your Personal Information so that it is reliable for its intended use.
If you believe that any Personal Information we hold about you is incorrect, incomplete, or not current, please contact us as soon as practicable. We will promptly review and, where appropriate, update our records to ensure we can continue to provide you with quality legal services.
Policy Updates
We may review and update this Privacy Policy without notice from time to time to reflect changes in our practices, legal obligations, or business requirements. The most current version of this Privacy Policy will be available on our website. We encourage you to review it periodically to stay informed about how we manage your Personal Information.
Privacy Policy Enquiries
If you have any queries about our Privacy Policy, please contact us at:
Muzariri Penny
Level 14, 330 Collins Street
Melbourne, Victoria 3000
Phone: +61 414 426 545
Email: admin@muzariripenny.com.au